Shipping policy
Overview
Thank you for shopping with Bright Basket. We work with trusted fulfillment partners through Shopify Collective to deliver your orders as quickly and reliably as is doable.
Processing and Delivery
Most orders are delivered within 3-9 business days from the date your order is placed. Business days include Monday through Friday, excluding holidays.
Delivery times are estimated and may vary depending on your location, carrier performance, supplier inventory, seasonal demands, and weather.
A more accurate delivery estimate will be generated automatically at checkout.
Free Shipping
We offer free shipping on all orders within the U.S (United States of America) over $100. Shipping costs for orders under $100 dollars or outside the U.S are calculated at checkout.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. Please allow 24-48 hours for tracking updates to appear.
Multiple Shipments
Because we partner with multiple suppliers through Shopify Collective, items in the same order may ship separately and arrive on different days. If this happens, you will receive tracking information for each shipment.
Order Changes and Cancellations
Orders may be canceled or modified within one hour of being placed, provided they have not entered the fulfillment process. After that time, we cannot guarantee changes or cancellations.
Shipping Delays
While we strive to meet our estimated delivery times, delays may occur due to inclement weather, carrier disruptions, holidays, high order volumes, or other circumstances outside of our control. Shipping times may be longer during peak holiday seasons.
Shipping Addresses
Please ensure your shipping address is accurate before placing your order. We are unable to guarantee address changes after an order has begun processing.
We ship to P.O boxes that are supported by package carriers.
Lost of Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at brightbasket@brightbask.com or see our contact information.
We will work with our fulfillment partners and the shipping carrier to help resolve the issue to the best of our ability.
If you have any questions about your order or our shipping policy, please contact our customer support team at brightbasket@brightbask.com or see our contact information.