Warranty Policy
At BrightBask, we stand behind the quality of our products and are committed to ensuring your satisfaction. This Warranty Policy outlines the terms and conditions of our product warranty.
Warranty Coverage
All BrightBask products come with a 3-month warranty from the date of purchase. This warranty covers manufacturing defects in materials and workmanship.
What is Covered
- Manufacturing defects
- Defective materials
- Workmanship errors
What is Not Covered
- Damage caused by improper installation or misuse
- Normal wear and tear
- Unauthorized modifications or repairs
- Accidental damage, abuse, or neglect
Warranty Claim Process
If you discover a manufacturing defect within the 3-month warranty period, please follow these steps to make a claim:
1. Contact Customer Service: Email us at BrightBask08@gmail.com. Provide your order number, a description of the defect, and, if possible, photos of the issue.
2. Review and Verification: Our customer service team will review your claim and may request additional information or photos to verify the defect.
3. Resolution Options: Upon verification, we will offer one of the following resolutions at our discretion:
- Refund: A full or partial refund of the purchase price.
- Replacement: A replacement of the defective item.
- Partial Replacement: Replacement of the defective part or component.
Shipping Costs
- If the defect is confirmed, BrightBask will cover the shipping costs for the return and replacement of the defective item.
- If the defect is not confirmed, the customer may be responsible for shipping costs.
Limitations
- This warranty is non-transferable and applies only to the original purchaser.
- Proof of purchase is required for all warranty claims.
Contact Us
If you have any questions about our Warranty Policy or need to initiate a claim, please contact our customer service team:
- Email: BrightBask08@gmail.com
- Business Hours: Monday to Friday, 9 AM - 5 PM EST
Thank you for choosing BrightBask. We are dedicated to providing you with high-quality lighting solutions and excellent customer service.
Warranty Coverage
All BrightBask products come with a 3-month warranty from the date of purchase. This warranty covers manufacturing defects in materials and workmanship.
What is Covered
- Manufacturing defects
- Defective materials
- Workmanship errors
What is Not Covered
- Damage caused by improper installation or misuse
- Normal wear and tear
- Unauthorized modifications or repairs
- Accidental damage, abuse, or neglect
Warranty Claim Process
If you discover a manufacturing defect within the 3-month warranty period, please follow these steps to make a claim:
1. Contact Customer Service: Email us at BrightBask08@gmail.com. Provide your order number, a description of the defect, and, if possible, photos of the issue.
2. Review and Verification: Our customer service team will review your claim and may request additional information or photos to verify the defect.
3. Resolution Options: Upon verification, we will offer one of the following resolutions at our discretion:
- Refund: A full or partial refund of the purchase price.
- Replacement: A replacement of the defective item.
- Partial Replacement: Replacement of the defective part or component.
Shipping Costs
- If the defect is confirmed, BrightBask will cover the shipping costs for the return and replacement of the defective item.
- If the defect is not confirmed, the customer may be responsible for shipping costs.
Limitations
- This warranty is non-transferable and applies only to the original purchaser.
- Proof of purchase is required for all warranty claims.
Contact Us
If you have any questions about our Warranty Policy or need to initiate a claim, please contact our customer service team:
- Email: BrightBask08@gmail.com
- Business Hours: Monday to Friday, 9 AM - 5 PM EST
Thank you for choosing BrightBask. We are dedicated to providing you with high-quality lighting solutions and excellent customer service.