BrightBask FAQ

Welcome to the BrightBask FAQ section. Here you'll find answers to some of the most common questions about our products and services. If you need further assistance, please contact our customer service team.

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1. What types of lighting products does BrightBask offer?

Answer: BrightBask offers a wide range of elegant lighting solutions, including chandeliers, ceiling lights, bathroom lights, vanity lights, crystal lights, and fan chandeliers. Our designs cater to various tastes and styles, ensuring the perfect illumination for any room.

2. How do I place an order?

Answer: You can place an order directly through our website, www.brightbask.com. Simply browse our selection, add items to your cart, and follow the checkout process. For assistance, contact our customer service team.

3. What payment methods are accepted?

We accept major credit cards including Visa, MasterCard, American Express, Diners Club, JCB, Venmo and Discover. We also accept payments via PayPal, Apple Pay, Google Pay, and Shop Pay.

4. How long will it take to receive my order?

Answer: Orders are typically processed within 1-3 business days. Delivery times vary based on your location but generally range from 3-8 business days for standard shipping. You will receive a tracking number once your order has shipped.

5. What is BrightBask’s return policy?

Answer: We accept returns within 30 days of delivery. Items must be in their original condition, unused, and with all original packaging and tags attached. For detailed instructions on how to initiate a return, please refer to our Return Policy.

6. What should I do if my item arrives damaged or defective?

Answer: If you receive a damaged or defective item, contact us within 48 hours of delivery at BrightBask08@gmail.com. Provide your order number and a description of the issue, and include photos if possible. We will arrange for a replacement or refund.

7. Does BrightBask offer a warranty on its products?

Answer: Yes, all BrightBask products come with a 3-month warranty from the date of purchase. This warranty covers manufacturing defects. For more details, please refer to our Warranty Policy.

8. How can I track my order?

Answer: Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website. You can also log in to your account on our website and check the status of your order under "My Orders."

9. Can I change or cancel my order after it has been placed?

Answer: If you need to change or cancel your order, please contact us immediately at BrightBask08@gmail.com. We will do our best to accommodate your request, but please note that orders that have already been processed or shipped cannot be changed or canceled.

10. Do you ship internationally?

Answer: Currently, BrightBask only ships to addresses within the continental United States. We do not ship to Alaska, Hawaii, or international locations.

11. How do I contact BrightBask customer service?

Answer: You can contact our customer service team via email at BrightBask08@gmail.com. Our business hours are Monday to Friday, 9 AM - 5 PM EST.

12. Are there any special care instructions for my lighting products?

Answer: Yes, to maintain the beauty and functionality of your lighting fixtures, follow the care instructions provided with your product. Generally, avoid using harsh chemicals or abrasives, and regularly dust the fixtures with a soft cloth.

We hope this FAQ section has been helpful. For any other questions or concerns, please don't hesitate to reach out to us. Thank you for choosing BrightBask!