Shipping policy

At BrightBask, we are committed to delivering your lighting solutions with the utmost care and efficiency. Our shipping policy is designed to provide you with a seamless and transparent shopping experience. Below, you will find all the necessary information about our shipping procedures, costs, and delivery times.

Shipping Locations

BrightBask's ship worldwide!

Processing Time

- Order Processing: Once your order is placed, our team works diligently to process and prepare it for shipment. Orders are typically processed within 1-3 business days.
- Order Confirmation: After your order is processed, you will receive a confirmation email with your tracking number and shipping details.

Shipping Methods & Costs

We offer a variety of shipping options to meet your needs:

- Standard Shipping:
- Delivery Time: 8-15 business days
- Cost: Free for orders over $100; $8.99 for orders under $100

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can also track your order directly on our website by logging into your account.

Delivery Timeframes

Delivery times are estimates and begin from the date of shipping, not the date of order. While we strive to meet all delivery estimates, please note that delivery times can be affected by external factors such as weather conditions, carrier delays, and holidays.

Shipping Restrictions

- We do not ship to P.O. boxes or APO/FPO addresses at this time.
- Orders containing multiple items may be shipped separately to ensure the fastest delivery.
- We do not ship to Alaska, Hawaii, or other remote areas.
- Orders that have been processed or shipped cannot be changed or cancelled.

Lost or Damaged Items

In the rare event that your order is lost or arrives damaged, please contact our customer service team within 48 hours of receiving your delivery. We will work quickly to resolve the issue and ensure you receive a replacement or refund.

Contact Us

If you have any questions or concerns about your order, please do not hesitate to contact our customer service team. We are here to help and ensure that your shopping experience with BrightBask is a positive one.

- Email: BrightBask08@gmail.com
- Phone: 1-833-201-8238
- Business Hours: Monday to Friday, 9 AM - 5 PM EST

Thank you for choosing BrightBask for your lighting needs. We appreciate your business and look forward to illuminating your spaces with our premium lighting solutions.